1. A customer who is a consumer within the meaning of Article 221 of the Civil Code may withdraw from the contract without giving any reason by submitting an appropriate statement within 14 days. To meet this deadline it is sufficient to send the statement before its expiration.
2. The Customer may formulate the statement on his/her own or use the model withdrawal statement. This template is sent to the Customer’s e-mail address as a PDF attachment to the Order Confirmation e-mail.
3. The 14-day period shall be counted from the day on which delivery of the Goods took place or, in the case of a contract for the provision of Services, from the date of its conclusion.
4. Upon receipt of the consumer’s statement of withdrawal, the seller will send to the consumer’s e-mail address an acknowledgement of receipt of the statement of withdrawal.

5. The consumer’s right of withdrawal is excluded in the case of:

• provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service, that after the performance by the Seller will lose the right to withdraw from the contract;
• contract in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal;
• a contract in which the object of performance is a customized, non-refabricated Goods, produced to the consumer’s specifications or serving to meet his individualized needs;
• contract, in which the object of performance is Goods that are perishable or have a short shelf life;
• contract in which the object of performance is Goods delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygienic reasons, if the packaging has been opened after delivery;
• contract, in which the subject of performance are Goods, which after delivery, due to their nature, are inseparably combined with other things;

6. In the case of withdrawal from a contract concluded at a distance, the contract is considered not concluded. What the parties have provided shall be returned unchanged, unless the change was necessary within the limits of ordinary management, and in particular to ascertain the nature, characteristics and functioning of the thing. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the Seller’s address.
7. The Seller shall immediately, but no later than within 14 days from the date of receipt of the consumer’s statement of withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivering the Goods. The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has agreed to a different method of refund that does not involve any costs for him.
8. If the consumer has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the consumer for the additional costs incurred by him.
9. The consumer shall bear only the direct costs of returning the Goods, unless the Seller has agreed to bear them or has not informed the consumer of the need to bear these costs.

Model statement of withdrawal from the contract concluded at a distance IOD SHOP