{"id":51773,"date":"2025-10-07T13:11:57","date_gmt":"2025-10-07T11:11:57","guid":{"rendered":"https:\/\/iodperformance.com\/retours-et-reclamations\/reklamacje\/"},"modified":"2026-10-09T12:52:08","modified_gmt":"2026-10-09T10:52:08","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/iodperformance.com\/fr\/retours-et-reclamations\/plaintes\/","title":{"rendered":"Plaintes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51773\" class=\"elementor elementor-51773 elementor-23529\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe6edf e-flex e-con-boxed e-con e-parent\" data-id=\"4fe6edf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdd32e2 elementor-widget elementor-widget-heading\" data-id=\"cdd32e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire de plainte concernant les performances de l'IOD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71509f8f e-flex e-con-boxed e-con e-parent\" data-id=\"71509f8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f8c914d e-con-full e-flex e-con e-child\" data-id=\"f8c914d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f12eb89 e-con-full e-flex e-con e-child\" data-id=\"f12eb89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f5cc8 elementor-widget elementor-widget-text-editor\" data-id=\"16f5cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"200\" data-end=\"440\">Si le produit re\u00e7u ne vous convient pas, est endommag\u00e9, ne correspond pas \u00e0 votre commande ou si vous souhaitez le retourner dans les 14 jours suivant l&rsquo;achat, veuillez remplir le formulaire ci-dessous. Cela nous permettra de traiter votre demande rapidement et efficacement. <\/p><h4 data-start=\"442\" data-end=\"464\">Comment cela fonctionne-t-il ?<\/h4><ol data-start=\"465\" data-end=\"768\"><li data-start=\"465\" data-end=\"560\"><p data-start=\"468\" data-end=\"560\">Veuillez remplir tous les champs du formulaire \u2013 indiquez vos coordonn\u00e9es, votre num\u00e9ro de commande et d\u00e9crivez le motif de votre signalement.<\/p><\/li><li data-start=\"561\" data-end=\"686\"><p data-start=\"564\" data-end=\"686\">Veuillez joindre des photos ou des documents susceptibles de faciliter le traitement de votre r\u00e9clamation (par exemple, photos, \u00e9tiquettes, factures, rapport de dommages du transporteur).<\/p><\/li><\/ol><h4 data-start=\"770\" data-end=\"806\">D\u00e9lai de traitement des plaintes<\/h4><p data-start=\"807\" data-end=\"948\">Nous traitons les r\u00e9clamations dans un d\u00e9lai de 1 \u00e0 30 jours ouvrables suivant la r\u00e9ception du dossier complet. Nous vous informerons de notre d\u00e9cision par courriel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5a7ab4 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"c5a7ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"200\" data-end=\"440\">Si vous d\u00e9posez une r\u00e9clamation concernant un envoi endommag\u00e9 pendant le transport, veillez \u00e0 joindre une photo du constat de dommages, \u00e9tabli en pr\u00e9sence du livreur.<\/p><p data-start=\"200\" data-end=\"440\">Si vous choisissez l&rsquo;option \u00ab Retourner la marchandise sous 14 jours \u00bb, veuillez noter que nous n&rsquo;acceptons que les retours de produits neufs, dans leur emballage d&rsquo;origine, sans aucune trace d&rsquo;assemblage ni de dommages li\u00e9s au transport. Les frais de retour sont \u00e0 la charge de l&rsquo;acheteur. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-671a01e e-con-full e-flex e-con e-child\" data-id=\"671a01e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9abae2 elementor-widget elementor-widget-heading\" data-id=\"a9abae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formulaire de r\u00e9clamation\/retour<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d707449 elementor-widget elementor-widget-html\" data-id=\"d707449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe src=\"https:\/\/forms.monday.com\/forms\/embed\/fe5d5cb2c980f1eba38bdc0c9809b830?r=euc1\" width=\"650\" height=\"500\" style=\"border: 0; box-shadow: 5px 5px 56px 0px rgba(0,0,0,0.25);\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81dfd0e elementor-hidden-desktop elementor-widget elementor-widget-text-editor\" data-id=\"81dfd0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"200\" data-end=\"440\">Si vous d\u00e9posez une r\u00e9clamation concernant un envoi endommag\u00e9 pendant le transport, veillez \u00e0 joindre une photo du constat de dommages, \u00e9tabli en pr\u00e9sence du livreur.<\/p><p data-start=\"200\" data-end=\"440\">Si vous choisissez l&rsquo;option \u00ab Retourner la marchandise sous 14 jours \u00bb, veuillez noter que nous n&rsquo;acceptons que les retours de produits neufs, dans leur emballage d&rsquo;origine, sans aucune trace d&rsquo;assemblage ni de dommages li\u00e9s au transport. Les frais de retour sont \u00e0 la charge de l&rsquo;acheteur. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-498a49e e-flex e-con-boxed e-con e-parent\" data-id=\"498a49e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f61586 e-con-full e-flex e-con e-child\" data-id=\"6f61586\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ef9175 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"8ef9175\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IOD Performance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83df98c e-con-full e-flex e-con e-child\" data-id=\"83df98c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a381015 e-con-full e-flex e-con e-child\" data-id=\"a381015\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-809ce14 e-con-full e-flex e-con e-child\" data-id=\"809ce14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5021b elementor-widget elementor-widget-button\" data-id=\"fe5021b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/iodperformance.com\/fr\/garage-4x4\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acc\u00e9der au Garage 4X4 &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-813debf elementor-widget elementor-widget-button\" data-id=\"813debf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/iodperformance.com\/fr\/boutique\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acc\u00e9der \u00e0 la boutique &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formulaire de plainte concernant les performances de l&rsquo;IOD Si le produit re\u00e7u ne vous convient pas, est endommag\u00e9, ne correspond pas \u00e0 votre commande ou si vous souhaitez le retourner dans les 14 jours suivant l&rsquo;achat, veuillez remplir le formulaire ci-dessous. Cela nous permettra de traiter votre demande rapidement et efficacement. Comment cela fonctionne-t-il ? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-51773","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plaintes - IOD Performance<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plaintes - IOD Performance\" \/>\n<meta property=\"og:description\" content=\"Formulaire de plainte concernant les performances de l&rsquo;IOD Si le produit re\u00e7u ne vous convient pas, est endommag\u00e9, ne correspond pas \u00e0 votre commande ou si vous souhaitez le retourner dans les 14 jours suivant l&rsquo;achat, veuillez remplir le formulaire ci-dessous. Cela nous permettra de traiter votre demande rapidement et efficacement. Comment cela fonctionne-t-il ? [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/iodperformance.com\/fr\/retours-et-reclamations\/plaintes\/\" \/>\n<meta property=\"og:site_name\" content=\"IOD Performance\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/IODshopPL\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-09T10:52:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/iodperformance.com\\\/fr\\\/retours-et-reclamations\\\/plaintes\\\/\",\"url\":\"https:\\\/\\\/iodperformance.com\\\/fr\\\/retours-et-reclamations\\\/plaintes\\\/\",\"name\":\"Plaintes - IOD Performance\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/iodperformance.com\\\/#website\"},\"datePublished\":\"2025-10-07T11:11:57+00:00\",\"dateModified\":\"2026-10-09T10:52:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/iodperformance.com\\\/fr\\\/retours-et-reclamations\\\/plaintes\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/iodperformance.com\\\/fr\\\/retours-et-reclamations\\\/plaintes\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/iodperformance.com\\\/fr\\\/retours-et-reclamations\\\/plaintes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/iodperformance.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Retours et r\u00e9clamations\",\"item\":\"https:\\\/\\\/iodperformance.com\\\/fr\\\/retours-et-reclamations\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Plaintes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/iodperformance.com\\\/#website\",\"url\":\"https:\\\/\\\/iodperformance.com\\\/\",\"name\":\"IOD Performance\",\"description\":\"Producent cz\u0119\u015bci i akcesori\u00f3w samochodowych\",\"publisher\":{\"@id\":\"https:\\\/\\\/iodperformance.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/iodperformance.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/iodperformance.com\\\/#organization\",\"name\":\"IOD Performance\",\"url\":\"https:\\\/\\\/iodperformance.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/iodperformance.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/iodperformance.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/logo_V2.png\",\"contentUrl\":\"https:\\\/\\\/iodperformance.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/logo_V2.png\",\"width\":2560,\"height\":1076,\"caption\":\"IOD Performance\"},\"image\":{\"@id\":\"https:\\\/\\\/iodperformance.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/IODshopPL\\\/\",\"https:\\\/\\\/www.instagram.com\\\/iodperformance\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@iodperformance\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Plaintes - IOD Performance","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"fr_FR","og_type":"article","og_title":"Plaintes - IOD Performance","og_description":"Formulaire de plainte concernant les performances de l&rsquo;IOD Si le produit re\u00e7u ne vous convient pas, est endommag\u00e9, ne correspond pas \u00e0 votre commande ou si vous souhaitez le retourner dans les 14 jours suivant l&rsquo;achat, veuillez remplir le formulaire ci-dessous. 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