{"id":23763,"date":"2025-10-07T13:11:57","date_gmt":"2025-10-07T11:11:57","guid":{"rendered":"https:\/\/iodperformance.com\/reklamacje\/"},"modified":"2025-10-28T10:57:28","modified_gmt":"2025-10-28T09:57:28","slug":"complaints","status":"publish","type":"page","link":"https:\/\/iodperformance.com\/en\/returns-and-complaints\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23763\" class=\"elementor elementor-23763 elementor-23529\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe6edf e-flex e-con-boxed e-con e-parent\" data-id=\"4fe6edf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdd32e2 elementor-widget elementor-widget-heading\" data-id=\"cdd32e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71509f8f e-flex e-con-boxed e-con e-parent\" data-id=\"71509f8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f8c914d e-con-full e-flex e-con e-child\" data-id=\"f8c914d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f12eb89 e-con-full e-flex e-con e-child\" data-id=\"f12eb89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f5cc8 elementor-widget elementor-widget-text-editor\" data-id=\"16f5cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<header class=\"page-header\">If the received product does not meet your expectations, is damaged, or does not match your order \u2014 please fill out the form below. This will allow us to process your claim quickly and efficiently.<h4><strong>How does it work?<\/strong><\/h4><ol><li><strong>Fill in all form fields<\/strong> \u2013 provide your contact details and a description of the issue.<\/li><li><strong>Attach photos or documents<\/strong> that may help us review your complaint (e.g. photos of the product, label, or receipt).<\/li><\/ol><h4><strong><br \/>Complaint processing time<\/strong><\/h4><p>Complaints are processed within <strong>1 to 30 business days<\/strong> from the moment we receive all necessary information. <strong>We will notify you of the decision via email.<\/strong><\/p><\/header>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a85e3cf elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"a85e3cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are filing a complaint about a<strong> damaged shipment during transport<\/strong>, be sure to include a photo of the damage report, prepared in the presence of the courier.<\/p><p>If you are submitting a &#8220;<strong>Return within 14 days<\/strong>&#8220;, please note that we only accept returns of new, factory-packaged goods, free from any signs of assembly or damage during transport. The buyer is responsible for the shipping costs of the returned goods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-671a01e e-con-full e-flex e-con e-child\" data-id=\"671a01e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60b7089 elementor-widget elementor-widget-heading\" data-id=\"60b7089\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaint\/Returns Form<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9201e5 elementor-widget elementor-widget-html\" data-id=\"b9201e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe src=\"https:\/\/forms.monday.com\/forms\/embed\/fe5d5cb2c980f1eba38bdc0c9809b830?r=euc1\" width=\"650\" height=\"500\" style=\"border: 0; box-shadow: 5px 5px 56px 0px rgba(0,0,0,0.25);\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2477df5 elementor-hidden-desktop elementor-widget elementor-widget-text-editor\" data-id=\"2477df5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are filing a complaint about a damaged shipment during transport, be sure to include a photo of the damage report, prepared in the presence of the courier.<\/p><p>If you are submitting a &#8220;Return within 14 days,&#8221; please note that we only accept returns of new, factory-packaged goods, free from any signs of assembly or damage during transport. The buyer is responsible for the shipping costs of the returned goods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfc150d e-flex e-con-boxed e-con e-parent\" data-id=\"dfc150d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-94979a1 e-con-full e-flex e-con e-child\" data-id=\"94979a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0ab76 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fc0ab76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IOD Performance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18252ce e-con-full e-flex e-con e-child\" data-id=\"18252ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c18f464 e-con-full e-flex e-con e-child\" data-id=\"c18f464\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-69bbe76 e-con-full e-flex e-con e-child\" data-id=\"69bbe76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58508de elementor-widget elementor-widget-button\" data-id=\"58508de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/iodperformance.com\/en\/workshop\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to service &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44e6e2e elementor-widget elementor-widget-button\" data-id=\"44e6e2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/iodperformance.com\/sklep\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to store &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint form If the received product does not meet your expectations, is damaged, or does not match your order \u2014 please fill out the form below. This will allow us to process your claim quickly and efficiently. How does it work? Fill in all form fields \u2013 provide your contact details and a description of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6439,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-23763","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - IOD Performance<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - IOD Performance\" \/>\n<meta property=\"og:description\" content=\"Complaint form If the received product does not meet your expectations, is damaged, or does not match your order \u2014 please fill out the form below. 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